Our goal is to provide high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, please review our return policy below.
Please inspect your order upon delivery.
If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of receiving your package.
To help us resolve the issue as quickly as possible, please provide:
After reviewing the situation, we will offer an appropriate solution, which may include a replacement, refund, or another suitable resolution.
Due to hygiene and safety reasons, the following items cannot be returned or exchanged once opened:
Returns are also not accepted if:
If a product is eligible for return under applicable laws, it must meet the following conditions:
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrectly shipped item.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange request.
If approved, refunds will be issued to the original payment method within 14 calendar days of the decision.
If you would like to exchange a product, please contact us before returning the item.
In accordance with applicable consumer protection laws, customers have the right to withdraw from a distance purchase agreement within 14 days of receiving their order.
However, the right of withdrawal does not apply to products that are unsuitable for return due to health protection or hygiene reasons once they have been opened.
If you have any questions regarding returns, exchanges, or refunds, please contact us:
SIA Beauty Republic
Email: ru.zalite@gmail.com
Website: www.rzlash.com